OneResi Privacy Policy
Introduction
Key Features
Visitor Management
OneResi’s visitor management module empowers residents to approve or deny guest entries through the app, giving them control over community access and ensuring safety within the premises.
Facility Bookings
OneResi enables easy reservation of common facilities such as the gym, or function halls. Residents can view availability, book slots, and receive real-time updates—making amenity usage organized and fair.
Helpdesk and Communication
Residents can raise service requests, track complaints, share feedback, and receive timely updates through the OneResi platform. broadcast announcements, and schedule meetings and enhance engagement—all in one place.
Invoice and Receipt Management Policy
The application allows unit owners to view and manage invoices related to maintenance, and other associated charges. Users may submit payment details, including uploading proof of payment (e.g., bank receipts, transaction confirmations) for verification purposes. Upon successful verification, the system enables the generation and downloading of receipts in PDF format.
Information OneResi Collects
We value transparency and want you to understand what information we collect and why. The type of data collected depends on the features used by your community and is only accessed with appropriate permissions and consent.
Types of Information Collected
Residents
- Name, email ID, mobile number, alternate contact details
- Unit number, resident type (owner/tenant)
- Vehicle numbers, profile photo
- Service requests, feedback, posts, listings, communication history
Guests
- Name, unit being visited, ID proof
- Additional details like phone number or photo, as required.
- Entry/exit timestamps captured through security checkpoints
How Information is Collected
OneResi gathers information through:
Direct Collection
Via forms or fields where users voluntarily provide details—during registration, updating profiles, or using services like helpdesk or bookings.
Purpose of Data Collection
We collect and process information to:
- Register and maintain user accounts
- Enable seamless society communication
- Authenticate residents, visitors, and staff for security
- Facilitate facility bookings and service requests
- Improve platform usability and app performance
- Send community alerts, updates, and newsletters
Some anonymized data may be used for analytics and product improvement.
Direct Collection
Via forms or fields where users voluntarily provide details—during registration, updating profiles, or using services like helpdesk or bookings.
Privacy Controls
Permissions We Request
To provide a seamless and secure experience, OneResi may request the following permissions:
Camera Access: Used to take photos for raising complaints, inviting visitors, and scanning QR codes for visitor passes.
Photo Library Access: Required to upload images for complaints, visitor details, announcements, and related features.
Storage/Folder Access: Needed to save downloaded forms and documents related to property information and other relevant files.
Data Sharing and Security
We do not sell or rent your personal information.
We only share data:
- With legal or regulatory authorities if required by law
- With cloud infrastructure providers who are contractually bound to keep data confidential and secure
Your data is stored securely using industry-standard encryption and access controls.